Refund & Cancellation Policy

One credit is deducted for each image that is generated successfully. When you submit a photoshoot, the credits needed are held (reserved) from your balance and are only used as each image succeeds.

If an image fails to generate — for example, the image service returns an error or the result is blocked by safety filters — no credit is used. The held credit is automatically released back to your available balance. You do not need to request a refund for a failed image.

It is important to distinguish two situations:

• Generation failure — no image is produced. No credit is charged, as described above.
• Dissatisfaction with a successful image — an image was produced, but you don’t like the style or result. Because the image was generated and the processing cost was incurred, the credit is used and this is generally not refundable. You can adjust your settings and generate again.

If a successfully delivered image is clearly corrupted or unusable because of a technical fault on our side, please contact support and we will review it case by case.

Purchased credits do not expire, subject to applicable law. Unused credits are generally non-refundable, except where required by applicable law or where the operator decides a refund is appropriate.

VIZEN has no subscriptions, so there is nothing to cancel on a recurring basis. You can stop using the service at any time. An order that has not been paid adds no credits and does not need to be cancelled.

If you are charged twice for the same order, or money is deducted from your account but credits are not added, contact support with your order details. We will investigate verified cases and correct them, either by adding the missing credits or refunding the duplicate amount.

Contact customer support using the details below and include:

• the email address on your VIZEN account;
• the order or payment reference, and the date and amount;
• a short description of the issue.

Approved refunds are processed to the original payment method wherever possible, through our payment provider. The time taken for the money to reach your account depends on your bank and payment provider. If a refund relates to purchased credits, the matching credits are removed from your balance.

• Operator: Ashmeet Singh Rajpal (individual operator; VIZEN is not a registered company, firm or partnership)
• Business address: 16, Progressive Park, Tigariya Badsaha Road, Sanwer Road Industrial Area, Indore, Madhya Pradesh – 452015
• Email: singhrajpalashmeet@gmail.com
• Phone: 8260818599
• GSTIN: not registered as of 3 November 2026
• Grievance / support contact: Ashmeet Singh Rajpal